iSoftStone’s Business Process Outsourcing (BPO) is an important player in outsourcing services to global clients, with successful relationships with more than 100 diverse clients in the United States, Europe, Japan, and Korea, as well as Chinese state-owned enterprises and government entities.

What we do:

• Finance and accounting
• Human resources outsourcing
• Research and content management
• Claims processing and payments
• Patient account management and medical billing
• Transcription and scanning

How we do it:

• Delivery Model
  Our BPO delivery model is entirely offshore in China, with sales and delivery supplemented by consulting resources in Japan, the U.S., and China.
• Cost Competitiveness
  We have key delivery centers in Tianjin and Wuxi. These locations have a significant advantage due to their labor pool size and wage structure.
• Industry Experience
  iSoftStone has the scale and strength to provide a strategic advantage for our clients. iSoftStone focuses on several vertical capabilities in the Financial Services, Telecommunications, and High-tech industries. BPO projects include Investment Banking, Insurance, Healthcare, Fulfillment, and Government.
• Language Support
  iSoftStone has ongoing BPO projects in English, including 24-hour support. We also have extensive large project support in the United States, U.K., and Australia for some of the world’s largest companies. Most of iSoftStone BPO operation managers are recruited from the United States and have at least 10 years’ professional experience.
• Shared Service Center
  iSoftStone also has extensive experience with multiple types of Share Service Centers, including Finance and Accounting, Human Resources, Collections, Back Office, and Mid-office services.