iSoftStone’s quality of experience solution measures the user experience with a mobile network’s performance. These measurements can be subjective or quantitative, representing the end user’s experiences and perceptions of business and network quality. The result reflects the gap between the expected Quality of Experience output (current network quality) and actual Quality of Experience output.

iSoftStone’s quality of experience solution supports telecom operators’ quality assurance platform for their customers’ experiences, supporting voice, SMS, MMS, WAP and other business operations, as well as management and business-wide process control. Currently, 3G service platform solutions have been successfully applied by Chinese telecom operators.

Through the control and management of the quality of experience, iSoftStone explores user needs deeply, and a variety of 3G services are designed based on those needs.  We also map the quality of experience to network optimization, business support and service. Building a quality of experience system is important for 3G planning and optimization.

Key features

• Independent measurement platform development based on 3GPP, 3GPP2, ITU-T, ETSI and other industry standards
• Quality assurance check on business processes
• Improved powerful system functions increase end-user satisfaction with operators, retain customers, and expand the user base
• Methodical software architecture ensures the expansibility of the system, and effectively supports the telecom operators growth and innovation
• User-friendly interfaces for operation and maintenance facilitate a quick and accurate understanding of company business operations status
• Effective monitoring of business operations management, including business operations alarms, fault handling, and other aspects
• Powerful and flexible distributed deployment capabilities which enable cross-regional deployment

Function Description