Relief from infrastructure management burdens.

When our clients outsource their IT desktop services, data center, information security management services, and other non-core business to iSoftStone, we provide onsite and or remote support. We help our clients achieve the most stable, reliable, secure, and effective infrastructure to support business strategy, while reducing risks and lowering overall costs through our global delivery centers throughout China.

Key features that iSoftStone offers:

• Consolidation into a single contact point of service desk
• Clear guidelines and service criteria
• Effective management of IT environment
• Resolution of problems quickly and effectively
• Strengthened capability of communication and management of service
• Improved customer satisfaction
• Reduced total costs of operation and maintenance
• Enhanced operation stability of IT environment
• Focus on core business

What we do:

• Desktop Services
  Standardized services, including support for computers, application, and peripheral devices
• Data Center Services
  Integrated services for operation and maintenance of data centers, including support for servers, network, applications, and server room
• Security Services
  Comprehensive and one-stop security services including security policy definition and compliance, risk evaluation, unified threat management, and security reinforcement

How we do it:

• Clarify client business requirements and service level agreement
• Dedicated and professional service support team and service management personnel
• Information Technology Infrastructure Library (ITIL) best practices, compliance with ITSM methodology
• ISO 20000 standardization