Nowadays multinational and industry leading companies tend to consider BPO (Business Process Outsourcing) a vital option to achieve their target of operational excellence. BPO means that enterprises outsource certain operational functions and/or process flows to professional service providers, based on pre-agreed SLAs (Service Level Agreement), through effective utilizations of appropriate IT technologies and solutions. BPO service providers focus on delivering cost effective and high quality services through continuous improvement and optimization of processes.

iSoftStone is rapidly building up its BPO competencies by leveraging the strengths and competences from its vertical domain knowledge and existing IT services.

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