Case Study:  Car Loan Application

Client Background

An American service provider who produces car loan applications for financial institutions, and they were looking for a qualified partner to help solve the problems below:

• Cost pressure from the offshore outsourcing service provider;
• High rate of staff turnover;
• Long periodicity to train professional staff;
• The current service provider cannot finish the extra tasks during busy season.

Requirements from the Client

• 24x7 service, the response time should be within 18 minutes;
• Process software should be developed within 1 month;
• Financial industry background and production scale outspreading capability;
• Reliable power supply and disaster recovery process;
• BS7799 certification

Process and Our Solutions

Our project manager worked in the USA with the company to familiarize himself with the processes involved and gain further industry knowledge;
The project manager came back to China and trained 50 project operators in a month of intensive training sessions;
Professional group designed and developed the process control and monitor software in 3 weeks.  

Benefits for the Client

• Response time is 18 minutes, accuracy is 98 ％;
• Reduced cost by 20% for our client;
• Deal with 1500 pieces of car loan application everyday;
• Flawless service, with zero accuracy issues since 2005

Our client was satisfied and recommended our services to other companies.

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