Banking BPO Offerings

• Loan and credit card applications (paper or electronic)
• Mortgage processing and post-closing contracts
• Credit-worthiness evaluation
• Account activation
• Transaction and payment processing
• Monthly statements and year-end tax documentation

 Insurance BPO Offerings

• Application reviews
• Premium billing
• Account maintenance
• Policy renewals or cancellations
• Past-due notices
• Reinstatements
• Deletion of interest
• Claims adjudication
• Claims payments
• Printing / mailing customer materials

Government BPO Offerings

State, county and municipal agencies are working to better serve customers and streamline operations by creating digital databases of recorded documents and vital records. These projects dramatically reduce search and retrieval time, labor costs and storage space. ISS assists government agencies by bringing a high level of expertise, quality control and security guarantees.

• Customized indexing (data entry) and document linking
• Public search and retrieval systems
• Redaction services for privacy law compliance and identity theft safeguards
• Large-scale document conversion from any format to any digital medium

Accounting BPO Offerings

ISS analysts examine existing procedures and recommend technologies, re-engineering and other innovations to process accounting workflow with the most efficient turnaround, most reliable quality and lowest expense. By streamlining operations and providing timely information, we help corporate leaders tighten controls and respond to changing conditions. These areas benefit from externally supplied efficiencies of scale, technology and reduced labor costs:

• Accounts payable and vendor management: Imaging and indexing of invoices, matching with purchase orders and proof of delivery, payment scheduling, funds allocation timetable, online repository and transaction audit trail
• Accounts receivable and collections: Invoice processing, status analysis, proof of delivery and purchase order matching, reminder calls by affiliated partners, exception routing and resolution,  and reconciliation
• Payroll: Time sheet processing, check disbursement, T&E services, benefit enrollment and correspondence

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