Managed Application Services

• Business Application Monitoring Support
  This includes activities like 24x7 monitoring and management, alert/batch job monitoring, EOD processing, batch job processing,incident management and helpdesk services
• Application Support
  This includes activities like troubleshooting, problem management, root cause analysis, trend analysis
• Application Environment Management
  This includes activities like application environment (Dev/Test/Prod) set up, emergency bug fixes, code deployment, release and change management activities
• Enterprise Products Support
  This includes activities like administration ( L1 & L2 ) support for enterprise applications like SAP basis , EAI applications like Vitria, Tibco, web servers like WebSphere, WebLogic, Middleware products like MQ series

Managed Equipment Services

iSoftStone provides a cost-effective Managed Equipment Services with regional CPE, technical service and out-tasking solution.  iSoftStone offers single supplier and single project management to network service and IT support service. It integrates 7 x 24 global service hotline for customer support and maintenance.

Desktop Management

• Asset Management
  • Detailed hardware inventory
  • Web-enabled reporting
• Software Distribution
  • Pilot rollout/ Testing of software validity
  • Impact Analysis
  • Security Updates
  • Service packs
• Patch Management
  • Patch Discovery
  • Full Patch Impact Analysis in a lab environment
  • Patch Deployment in production environment
• Handheld Management
  • Policy-based software management
  • Encryption of sensitive corporate data
• Account Management
  • Automated Password reset screen
  • Automate the user management process through scripts
• Antivirus Management
  • Continuous vulnerability scanning for latest updates
  • Random sampling of desktops to ensure correct signature updates across all the desktops in an organization
• Remote Control
  • Start a chat session with the target
  • Send and/or Receive Files/Directories to and from a Target
  • Take control of the remote machine; execute commands and applications (active state)
• Helpdesk
  • Life cycle Ownership of Incident
  • 24x7 Support
  • Single point of contact for mobile support and partner support
• Deskside
  • OS / Hardware Fixes
  • IMAC (Install, Move, Add, Change)
  • Single point of contact for all repair needs

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Network Management

• Management Design
  ISOFTSTONE designs complete, customized network management systems using commercial off-the-shelf (COTS) products. Our approach allows us to offer low-risk and cost-effective plug-and-play solutions. Whether you are managing legacy systems or new Asynchronous Transfer Mode (ATM) and Synchronous Optical Network (SONET) equipment, we can provide a standards-based, enterprise-wide system that meets your needs. Our solutions are designed so that COTS network management products can be added, replaced, or removed easily, when you need them.
• Network Designs
  ISOFTSTONE provides architecture services to help you build or expand your network, so that your infrastructure continues to support your business strategy and processes. Our services include network planning, detailed designs, security and performance audits, configuration baselines, and tuning of existing networks. We assess the physical and logical connections of your desktop systems to the LANs. We evaluate your network backbone and determine whether your LANs are properly connected to WANs. We increase access to critical data and computing facilities, and we ensure that your access to the Internet, intranets, and extranets is safe. We evaluate your system security plan and mechanisms to determine whether your network is sufficiently robust for your needs, and whether your infrastructure, traffic, network nodes, and data are adequately protected.
• Network Management Services
  ISOFTSTONE also can manage your organization's networks. We can provide service engineering and implementation plans; fault management, performance management, configuration management, account management, and security management for voice or data networks; billing collection and processing; database updates and management; and other management services.

Managed Security Services

• Managed Firewalls – ISOFTSTONE prevents outsiders from accessing your private data and controls which outside resources internal users access with the latest in managed firewalls. As a managed service, ISOFTSTONE installs and manages Check Point, the industry's most proven perimeter security as part of your solution using both FireWall-1 and VPN-1. FireWall-1 protects all network resources against attacks and unauthorized access at both the network and application level. VPN-1 is the most comprehensive set of security products and technologies for remote access, intranet, and extranet VPNs. Both FireWall-1 and VPN-1 utilize INSPECT, the industry's most adaptive and intelligent inspection technology, to deliver a highly scalable solution that integrates all aspects of network security. ISOFTSTONE gives you the flexibility to specify which protocols and ports may be allowed or disallowed according to your security policy. ISOFTSTONE makes managed firewalls available on either a dedicated or shared basis, depending on your comfort level and costs considerations.
• Managed VPNs – ISOFTSTONE gives you the ability to use the Internet to provide remote offices and/or individual users with secure access to your organization's network through a virtual private network (VPN). Using the latest in encryption standards and authentication, ISOFTSTONE gives you as many “tunnels” as you need to keep all your key stakeholders securely connected. ISOFTSTONE manages and monitors your VPN connections to proactively prevent problems and reliably avoid business threatening downtime. Additionally, with every ISOFTSTONE Dedicated Managed Firewall, ISOFTSTONE includes up to two site-to-site VPN tunnels, with the option of adding more as necessary.
• Network Intrusion Detection Services (NIDS) – ISOFTSTONE provides the ability to provide early attack warnings and detect worm activity before your data is seriously damaged with the ISOFTSTONE Network Intrusion Detection Services (NIDS). As part of the core, shared service, ISOFTSTONE deploys, operates, updates and monitors network traffic through the use of sensors placed at the Internet perimeter of ISOFTSTONE data centers. ISOFTSTONE also provides NIDS on a dedicated basis, which provides additional abilities such as alerts from within client environments, scheduled reporting, and real time monitoring should you have higher security requirements.
• Vulnerability Management – As part of the core service, ISOFTSTONE subscribes to leading vulnerability alert services that deliver proactive intelligence, enabling administrators to identify the latest vulnerabilities that could threaten your environment. With personalized notification triggers and expert analysis, the system enables enterprises to prioritize IT resources in order to better protect critical information assets against a potential attack. Using statistically reliable attack information, the system delivers automated, prioritized notifications. Immediately after a vulnerability surfaces, the service notifies the ISOFTSTONE Information Risk Management Team who verifies the credibility of the vulnerability, identifies the source, communicates to the team, and resolves the problem. Additionally, ISOFTSTONE provides the ability to view monthly security alerts reports through an online portal.
• Disaster Recovery and Backup – ISOFTSTONE offers a system backup service that saves all recent client data and makes it available immediately should the unthinkable happen. ISOFTSTONE maintains a secured backup facility and a firewall protected backup network which can backup your environment according to your schedule, daily, weekly or monthly. ISOFTSTONE offers backup services on either a fixed monthly basis or on a variable, usage based schedule, depending on your requirements.
• High Availability Services – For those environments that require maximum levels of online availability, such as multimedia, frequent/large file downloads, and high traffic volumes, ISOFTSTONE offers high availability services which add another layer of reliability and availability to your environment.

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