iSoftStone's CRM solution is developed for small and medium-sized enterprises. It includes the following key features:

Web-based Technology
Under the INTERNET/INTRANET, the solution has seamlessly integrated data, work flow, and material flow of an entire enterprise CRM system; it supports collaboration, work process control, information searching and data sharing

Open Architecture
The solution not only realizes the data sharing within existing MIS systems through the data interfaces, but also connects the same type of systems from different places through the communication interface. The solution offers an effective information exchange which promotes the close cooperation in all departments of the enterprise, between the enterprise and clients as well as between enterprise and vendors.
 
Security
The solution integrates Window's access control mechanism, additionally, the software itself has powerful user authorization management and auditing function and the product adopts the database transaction processing way, so it guarantees the security, consistency, integrality and veracity of the datum.

Maintainability
Adopt industrial standard, apply the public technology and ActiveX technology, additionally, every mesosphere component has standard interface, which makes the maintenance and upgrade of the system easier. The system opens most interfaces of the component to perform the second development for other software companies and clients; the system has strong changeability and expansibility of the scale.

Reusability
Adopting the component technology of Microsoft and designing a great deal of reusable software components, which reinforce the reliability of the system.

Easy to learn and easy to use
Friendly web page layout, widely use of dialog boxes, online help and simple forms that help user to use and manage the application.

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